Frequently Asked Questions

You can book your DVSA car and bike theory test through Book Driving Theory.
At Book Driving Theory, we understand that getting a driving licence is both stressful and expensive. So just to help we've introduced free retests (terms apply) in case you fail. Generally, in case you fail your theory test, you have to pay the full fee to DVSA again but if you book your theory test through Book Driving Theory then retests are completely free as long as you are fulfilling our simple terms & conditions.
In case you fail your theory test, you need to notify us within 14 days of your theory test date by logging into your Book Driving Theory account and choosing the appropriate option. Failure to do so will seize your claim of free re-test. It is important that you notify us only by logging onto your Book Driving Theory account as any other method used to notify us will not be accepted. We will then need to check your original failure document to verify your free retest eligibilty which you need to post to us within 14 days of notification.
With Book Driving Theory, you get unlimited free re-tests (terms apply). So in case you fail, you don't have to stress your pocket to rebook your theory test. We will rebook you free as long as you fulfilled our simple t&c. That’s correct absolutely free retests in case you fail.
DVSA statistics suggest that nearly half of the people failed their theory tests in the year (14-15). In case you fail, then our Free Retests promise can save you the cost of rebooking. We also take care of all the hassels of online booking, provides free test date reminders and free changes to test centres, dates and times.
We will notify you when we received your failure certificate and finished our internal checks of your free re-tests claim. You then need to log on to your Book Driving Theory account and update your preferences for test appointment within 14 days. As soon as you update your preferences we'll rebook your theory test with DVSA in three to five working days. In case you are unable to update your preferences within 14 days, we will rebook your test for the next available date and time on the DVSA website.
If you fail to take the test for any reason (for example- you don’t turn up for a test or you don’t take the required documentation to the test centre) you will not be eligible for a re-test or refund.
Yes, you can change your test centre 5 working days prior to your test date but you will have to wait for next available date at your choice of test centre depending on availability on DVSA website.
Yes, you can change your test date or time 5 working days prior to your test date but you will have to wait for next available date at your choice of test centre depending on availability on DVSA website.
Yes, we will send you SMS reminder or email (in case you haven't provided mobile number), 2 days prior to your test date.
No, you can’t change the PLAN once booked. But you can cancel the booking and rebook a new test with your desired plan. Kindly check refund & cancellation policy before you cancel your test.
Yes, you have to rebook yourself for the plan as per your requirement and make the payment.
All payments are made via PayPal ONLY which means that your credit / debit card details are totally secure
No, We're not affiliated or part of DVSA or any other government authority. You can book your test for £23 directly from the government website www.gov.uk. But you will not receive any free re-tests in case you fail and you have to pay the full fee of £23 each time.

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